We provide deep experience in both developing the transformation strategy with the C-Level view, and in executing it: providing technical expertise required to build and operate the required infrastructure, and drive the organisational change.
Our experience is built on years of working with and within high performance organisations globally. We operate on four distinct layers. Simultaneous, strategic implementation across these layers allows organisation to adapt and transform to the new multi-channel reality.
3R thinking generates substantial returns – both in the short and long term.
Immediately, 3R drives incremental revenue through cross-selling, up-selling and re-engagement offers. Long-term, deeper relationships (enabled by 3R) normally lead to lower attrition rates, higher advocacy rates and higher share of wallet.
We are so confident of it, that we will put our money where our mouths are: your digital transformation will break-even in three months, or we will refund our fees in full.
The first step to a successful digital transformation is identifying problem areas. Our five minute Digital Audit tool allows you to go through a series of descriptive multiple choice questions – across all areas of business – in order to show you:
a) What best-in-class omni-channel marketing looks like in 21st century; and
b) How advanced is your organisation on the same dimensions
This knowledge will allow you to start planning what your digital transformation might look like – what should be your areas of focus, relative effort required and priorities.
We very often find that different parts of the same organisation have different views on the level of sophistication of company’s strategy & execution. If you would like to launch the survey across your organisation to see what range of opinions might exists and receive your results, please contact us directly.
We begin with the co-development of a strategic roadmap addressing organisational needs, uplift opportunities and available assets. The Harris Partners team then works side-by-side with members of your team to fully implement every aspect of the roadmap.
We pride ourselves on designing transformations that roll out with a break-even period of just three months. We are also open to creative pricing arrangements that incorporate a blend of fee-for-service and share-of-upside structures – this aligns our incentives and allow your business to further reduce the payback period of your investment.